Last Updated: 08/02/2024
At CheeezStik, we strive for customer satisfaction with our device. Please read our refund policy carefully to understand your rights and our obligations.
1. Full Refunds
You are eligible for a full refund only under the following conditions:
– The device you purchased is broken or unusable upon arrival.
– The device malfunctions or becomes unusable due to a manufacturing defect within 30 days of purchase.
To request a full refund under these conditions, you must:
– Contact our customer service team within 7 days of receiving the product.
– Provide proof of purchase and a detailed description of the issue.
– Return the defective product to us in its original packaging, along with all accessories and documentation.
2. Partial Refunds and Exchanges
If you wish to return a device for reasons other than it being broken or unusable, we offer partial refunds or exchanges under the following conditions:
– The device must be returned within 30 days of purchase.
– The device must be in its original condition, unused, and in its original packaging, with all accessories and documentation included.
Shipping costs are non-refundable.
3. Non-Refundable Items
Certain items are not eligible for refunds, including:
– Sale or clearance items.
– Gift cards.
– Items that have been used, damaged, or altered after delivery.
4. Return Process
To initiate a return, please follow these steps:
– Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
– Pack the item securely in its original packaging, including all accessories and documentation.
– Write the RMA number clearly on the outside of the package.
– Ship the return package to the address provided by our customer service team.
5. Refund Processing
Once we receive your returned item, we will inspect it to determine its condition. If the return meets our criteria, we will process your refund or exchange within 30 business days. Refunds will be issued to the original payment method used for the purchase.
6. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
CheeezStik
Thank you for shopping with CheeezStik. We appreciate your business and are committed to providing quality products and excellent customer service.